Glanced at an ad in today’s Today newspaper and found Lion Air, which seems a new airline to me. Have you heard of Lion Air before? A brief introduction about Lion Air.
Lion Air started as a one-plane airline that first flew in 2000, and it’s Indonesia’s leading budget airline carrier now with operate 37 planes flying to not only all of Indonesia’s major cities and wondrous tourist destinations, but to Singapore, Penang and Kuala Lumpur as well.
Ok, now you have one more budget airline to choose if you’d like to fly to Bali or Ho Chi Ming city.
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Singapore
29°
{ 21 comments… read them below or add one }
i wanna buy tieck
Their online reservation does not work. I selected flights, and then attempted to pay, but it took me back to the main page. Yes, I registered, but when I could not remember my password, there was no way of retrieving it.
I laughed when I went to Merpati’s internet reservation page and saw the words “under construction” – but at least they were honest.
I tried calling the reservations numbner in Jakarta, but the line quality was so poor, I could barely hear the person at the other end. (And I thought Indian call centres were bad!)
I will now have to wait until the end of Chinese New Year to find a travel agent in Singapore in order to book the flight.
Dear Sir,
It is with frustration I write this email to you. I had registered for a ticket to Bali with my daughter. However, when I keyed in my daughters name as Venesha d/o Rajeswari Brown the system refused to accept it due to the fact that my name is Rajeswari Brown hence the name was appearing twice. Now I understand from your stamford office that I have to go down personally to get the name rectified. As I do not have the time hence I applied online and now it is very upsetting that I have to go to your office to revalidate the name. So much time is wasted due to this one transaction. I hope you will have a better system installed instead of causing so much of frustration to your valued passengers. it is not my fault when your system refuses to comply. The system is so inefficient in that case.
I wish Lion Air will make life easier for passengers buying tickets online. Your staff refuses to accept fax or email correspondence. Having paid for my tickets Lion Air is not flexible in it’s transactions. It’s electronic ticket for god sake, why do you make passengers take a trip to your office to rectify a small issue. An Agent would be a better choice than getting into this mess.
A very upset passenger.
Thanks Rajewari for sharing with us your experience with Lion Air. Should you have any further inquiries, please contact Lion Air directly.
Sally
May I have contact of Lion Air agency in Singapore? Thank you!
You can go to their website http://www.lionair.co.id/ and get the number to call on the top right.
Sg contact is always “the number you call is not in used” for the whole day today.
Has the office shut operation?
Dear Sir,
1. On 11/9 I have booked lion air to fly from ho chi minh city to singapore on 27/9. During the step 3 payment online process. the computer system got into problem and i cant print my e-ticket. I called up the credit card centre and they told me the payment got approved.
2. Can i know lion air singapore office telephone number to double confirm my booking.
3. Thks.
Bobby
Hi Bobby, I couldn’t find Lion Air contact on their site either. Here is a contact form you can try:
http://w3.lionair.co.id/contact.aspx
hi i want to book flight to bali. it seems tat their website is down. i cant select the flight n there no contact or email to liaise with them direct. pls help. btw sally are u a staff of lionair????
Hi Cynthia, we are not associated in any way with Lion Air. I just checked, the site is up: https://booking.lionair.co.id/lionair/booking.asp
the website is up, you cannot book air tickets at all!!!
something is spoilt. Is there a number to call?
hi try to book online at their website can go through can i have their number and office address at singapore thanks
I am trying to book return tickets from Saigon to Baili in April 2010, but when I go to Step 2 of online booking and select my flights and accept the terms and conditions, click go to step 3, it says ‘Incomplete Itinerary’.
What should I do? How do I book the flights? There is no contact email address on their website. Does anyone know if they have an office in Ho Chi Minh City?
Thanks,
Hi Graham, here is a contact form on Lion Air website you can try: http://w3.lionair.co.id/contact.aspx
Good luck.
It says the page can not be displayed. Thanks anyway!
clicked on http://w3.lionair.co.id/contact.aspx but led me to dead page, could you help provide the contact number here. thanks.
hi, i really need to book a ticket in order to leave singapore on the 4th of Dec. i would prefer to go in an Lion Air agency in Singapore since im currently there.
i prefer not to go throught a phone war since it seems pretty complicate.
FYI, i have the same problem as Graham, when i book online (singapore to jogjakarta, it says ncomplete itinerary…
thank you for sending me the address of the agency or any place where i could purchase a ticket.
thanks
Dear Sally,
Many thanks for taking many questions on behalf of Lion Air.
To many questions, our singapore Call Center number is +65 6339 1922
and please email me (chandran@lionair.co.id) if you have trouble booking on our website.
hELLO..i AM TRYING TO BOOK A FLIGHT ON THE LION AIR WEBSITE FROM BALI TO MANADO ON APRIL 29, 2010. I GET ALL THE WAY THROUGH THE PROCESS AND THEN IT SAYS THAT IT CANNOT GET AUTHORIZATION ON MY VISA CREDIT CARD. I CALLED THE CREDIT CARD COMPANY AND THEY TOLD ME THAT THEY HAVE NO RECORD OF ANY AUTHORIZATION ATTEMPTS FROM LION AIR. I TRIED SEVERAL TIMES…I AM IN THE USA. ANY IDEAS???
THANK YOU!